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After Sales Coordinator
Hermès · Seoul, South Korea
About The Role
Join our team as an After Sales Coordinator, where you will play a crucial role in managing repair quotations, coordinating service operations, and supporting spare parts management. You will work closely with stores, repair vendors, and artisans to ensure timely and efficient service delivery. Additionally, you will assist with after sales administration, training, and reporting, while continuously seeking opportunities for process improvement.
- Review repair requests and assess repair requirements based on company guidelines and service standards.
- Prepare and manage accurate repair quotations for stores and internal stakeholders, and communicate quotation details.
- Manage daily spare parts operations, including inventory monitoring, stock administration, and system updates.
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