Onboarding Specialist

Join Supermetrics as an Onboarding Specialist, where you will play a crucial role in enhancing the onboarding experience for our self-serve customers. You will be responsible for proactive outreach, diagnosing customer issues, and assisting in the delivery of 1:1 onboarding. You will also help design and refine the risk-tiering model that triggers outreach. This is a remote position with a range of benefits, including health and wellness coverage, equity and bonuses, flexible remote work, generous paid time off, a personal learning stipend, excellent equipment, and stellar team events.

• Proactive outreach to self-serve customers during onboarding and assisting in delivering onboarding for a 1:1 approach.
• Diagnosing why a customer is stuck and handing genuinely technical issues to Implementation Architects with clear context.
• Helping design and refine the risk-tiering model that triggers outreach, and giving input on the AI and agentic tooling that supports customers getting started.

• Ideally 1-2 years in a customer-facing role, such as sales development, onboarding, customer success or technical support
• Curiosity about automation and AI, and a practical view of where a person adds more value than a sequence does
• Clear, plain written communication, since much of your outreach will reach many customers at once
• Comfort using data to spot trends and prioritise your own time across a large book of customers
• Familiarity with performance marketing and the tooling used such as ad platforms, analytics tools and reporting destinations will be a huge plus!
• Experience with a CRM system
• A second European language
• A background at a marketing agency or in-house marketing team