Sr. Executive / Executive - Reservations & Ticketing (Customer Experience)

Skills & Qualifications -: Required Skills & Competencies Strong hands-on expertise in Amadeus and Galileo GDS. Minimum 3 years of relevant experience in airline ticketing. In-depth understanding of: Airline fare rules, fare construction, taxes, penalties, and fare calculations. Ticket issuance, exchanges, reissuance, cancellations, and refunds. Voluntary and involuntary changes, including airline schedule changes. Name corrections and ticket validity requirements, subject to airline policies. EMD issuance, reissuance, and refunds, wherever applicable. PNR history, ticket records, GDS queues and ticketing workflows. BSP processes and airline ticketing compliance requirements. Working knowledge of ADM investigation, root-cause analysis, charge validation and dispute preparation. Excellent written and verbal communication skills. Ability to manage high-volume BAU operations, meet SLAs, and work independently in a 24×7 rotational shift environment. Preferred Qualifications Graduate in Travel & Tourism or a related discipline Certification in Amadeus and/or Galileo (preferred) Hands-on experience in ADM dispute management

Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.

Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travellers in making smarter travel decisions by leveraging artificial intelligence. The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, and cabs, and provide travel utility tools and services developed using in-house proprietary algorithms and crowd-sourced information. With over 54 crore Annual Active Users in Fiscal 2025, ixigo is the leading OTA for Next Billion Users in India. For more information, please visit <http://www.ixigo.com>