Manager, IT Service Management & IT Asset Management, Digital Technology Infrastructure Department

Position: Manager, Incident and Problem Management The jobholder is responsible for the end-to-end governance, coordination, and continual improvement of Incident Management and Problem Management practices across the enterprise environment comprising mission-critical applications, cloud platforms, infrastructure, networks, databases, middleware, and third-party services. The role ensures rapid restoration of services during incidents while driving proactive identification and elimination of underlying causes of recurring issues. The jobholder serves as the operational leader for major incident response and the custodian of problem management processes to improve service stability, resiliency, and operational excellence.