Onsite Customer Service Specialist

Role Overview

We are seeking a customer-focused and dependable On-Site Customer Service Specialist to support package receiving, delivery, printing, and office services operations within a university campus environment. This is a hands-on role that combines customer service, package logistics, and office support. The ideal candidate enjoys staying active, interacting with customers, and delivering exceptional service in a fast-paced setting.

Key Responsibilities

• Receive, track, sort, and organize incoming packages using internal tracking systems.
• Deliver packages throughout a connected multi-building campus environment.
• Assist customers with package pickups and respond to service-related inquiries.
• Support shipping and receiving operations and maintain accurate records.
• Perform basic copy, print, and document production services (training provided).
• Provide professional customer service while meeting service level expectations.
• Operate carts and transport packages safely throughout the facility.
• Maintain organized work areas and follow operational procedures and safety guidelines.
• Support additional office services tasks as assigned.

Qualifications

Must Have

• Strong customer service and communication skills.
• Professional and dependable work ethic.
• Ability to work effectively both independently and as part of a team.
• Comfortable using technology and learning new systems.
• Ability to lift up to 50 pounds and perform physical activities including walking, bending, standing, and pushing carts throughout the day.
• Ability to provide a positive customer experience in a service-oriented environment.

Preferred Qualifications

• Previous customer service experience.
• Experience with shipping, receiving, package handling, mailroom, logistics, or warehouse operations.
• Experience supporting copy, print, or office services.
• Familiarity with package tracking systems or inventory tools.

Physical Requirements

• Frequently walk between locations within a campus setting.
• Lift, carry, and move items weighing up to 50 pounds.
• Push carts and transport packages throughout the day.
• Regular bending, reaching, standing, and movement are required.

Why Join Us?

• Work in a professional university environment.
• Variety of responsibilities combining customer service and operational support.
• On-the-job training provided for print and package management functions.
• Opportunity to be part of a collaborative and service-focused team.

Note: This is an active, customer-facing position and is not a traditional desk-based customer service role. Candidates should be comfortable with both customer interaction and physical daily activities.