Technical lead - Customer Success

Technical lead – Customer Success (AI Field Services | AI & ML) – Enterprise AI & SaaS Platform
<Neuron7.ai> is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar group of angel investors and advisors. Our AI-powered Resolution Intelligence platform helps enterprises make accurate service decisions at scale by leveraging structured data, unstructured data, LLMs, and Agentic AI to diagnose and resolve complex issues in seconds.
We serve some of the world's leading organizations across high-tech, manufacturing, telecommunications, medical devices, industrial equipment, and field service operations.

About the Role

We are looking for a highly technical Customer Success Manager who combines strong customer-facing skills with hands-on expertise in AI technologies, enterprise SaaS platforms, integrations, and service operations.
This is not a traditional Customer Success role. The ideal candidate will act as a trusted advisor to customers while driving the implementation, adoption, and optimization of Neuron7's AI-powered solutions.
You will work directly with customer service leaders, field service organizations, IT teams, architects, and engineering stakeholders to deploy and operationalize AI solutions that improve service outcomes and business performance.
This role requires expertise in:
AI, Generative AI, Agentic AI, LLMs, and NLP technologiesEnterprise SaaS implementations and customer onboardingField Service, Customer Service, and Service Operations workflowsCRM platforms such as Salesforce, ServiceNow, Microsoft Dynamics, and Oracle CXEnterprise integrations, APIs, and data onboardingTechnical solution design and deploymentChange management and user adoption programsResponsibilities
You will lead:
Customer onboarding and implementation of Neuron7 AI solutionsIntegration of CRM and service management platforms with Neuron7 productsData onboarding and enterprise integrations in collaboration with customer and internal engineering teamsAI solution deployment, configuration, testing, and adoptionCustomer workshops and technical solution reviewsDefinition and measurement of ROI, business outcomes, and adoption KPIsAI-powered service transformation initiatives for customer service and field service teamsExecutive stakeholder management and customer success planningContract renewals, expansion opportunities, and cross-functional collaboration with sales teamsProduct feedback and enhancement recommendations based on customer requirementsDemonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities

Qualifications

8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementationsProven experience working with enterprise SaaS products, preferably in AI, analytics, automation, or service management domainsStrong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deploymentsExperience working with Field Service, Customer Service, Contact Center, or Service Operations organizationsExperience managing enterprise software implementations and cross-functional programsAbility to engage both technical and business stakeholdersStrong analytical and data-driven decision-making skillsExperience managing globally distributed teams and customer programsBachelor's degree in Technology, Engineering, Computer Science, or Business Management
Nice to Have
Experience with Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX, or other CRM platformsExposure to AI implementations involving LLMs, RAG, Agentic AI, and Knowledge Management systemsExperience supporting Field Service organizations, Service Operations teams, or Technical Support environmentsUnderstanding of APIs, integrations, and enterprise data ecosystems
What Success Looks Like
Customers successfully adopt and scale Neuron7 AI solutionsAI-powered workflows drive measurable improvements in service KPIsStrong executive relationships and customer advocacySuccessful enterprise deployments and long-term customer retentionExpansion of AI use cases across customer organizations
At <Neuron7.ai>, you'll help shape how enterprises use Agentic AI to transform customer service, technical support, and field service operations at scale.
Location: Bangalore (flexible hybrid working)
What We Do and Value:
At <Neuron7.ai>, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.
Company Perks & Benefits:
Competitive salary, equity, and spot bonuses.
Paid Time-off.
Comprehensive health insurance.
Paid parental leave.
Flexible Hybrid work.
Our Commitment to Diversity and Inclusion:
<Neuron7.ai> is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.
If you’re excited about using data to drive service intelligence and want to be part of a forward-thinking team, we’d love to hear from you!