Inside Sales Manager at Wing Assistant — South Africa

About The Role

Manage and develop the inbound follow-up team, including SDRs and Sales Associates
Conduct regular 1:1s, coach performance, and hire as the team scales
Own the pairing model between Sales Associates and Account Executives
Establish cadence standards, ownership rules, and CRM hygiene expectations
Manage the Sales Trainer and own onboarding and ramp-up for all new sales hires

Design, write, and A/B test follow-up sequences across email and chat
Use reply rate, re-engagement rate, and conversion as your primary scorecards
Build and manage the no-show recovery motion for cancellations and missed demos
Turn missed and cancelled demos into rebooked conversations
Build and run reactivation campaigns for aged and closed-lost opportunities
Reduce stage-to-stage drop-off across the funnel, beginning with the weakest-performing stage

Oversee the handling of leads and opportunities generated through channel partnerships
Establish clear ownership, follow-up, and reporting standards for partner-sourced opportunities
Track channel partner performance and evaluate its effectiveness as a source of new business

Review recorded calls and demos using a written sales scorecard
Maintain a fixed monthly call-review coverage target for every representative
Coach Account Executives on discovery, objection handling, urgency, and securing second calls
Run regular calibration sessions to ensure consistent scoring and coaching standards
Join live deals when a representative needs support moving an opportunity forward

Own the sales knowledge base as the company’s single source of truth
Maintain the content that powers our AI sales chat assistant
Establish a regular review cadence so customer-facing information remains accurate and current
Ensure claims made by sales representatives and automated channels are accurate and compliant

Demo no-show and cancellation recovery rate
Customer response-time SLA
Deal conversion rate
Sales cycle length
Average contract value per deal
Follow-up reply rate
Touches-per-deal compliance
Second-call booking rate
Stage-to-stage funnel conversion
Demo-to-close rate
Revenue recovered from aged and closed-lost pipeline
Call scorecard coverage, including documented coaching feedback for every representative

At least 4 years of experience in inside sales, sales development, revenue operations, or a similar commercial role
At least 2 years of experience managing or coaching a sales team
Proven experience improving follow-up, pipeline conversion, show rates, or sales-cycle performance
Strong understanding of inbound sales funnels, lead management, and mid-funnel conversion
Experience coaching sales representatives on discovery, objection handling, urgency, and deal progression
Ability to review sales calls, identify performance gaps, and provide clear, actionable feedback
Hands-on experience building sales sequences across email, chat, SMS, or other follow-up channels
Strong CRM discipline and experience working with platforms such as HubSpot or Salesforce
Comfortable using data to diagnose funnel problems, set targets, and manage performance
Strong written and verbal English communication skills
Willingness and ability to work Pacific Time hours

Experience managing both SDRs or Sales Associates and Account Executives
Experience owning sales onboarding, training, and rep ramp-up programs
Experience building no-show recovery, closed-lost reactivation, or aged-pipeline campaigns
Familiarity with AI-enabled sales tools, conversation intelligence, and sales automation platforms
Experience working in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services company
Experience managing leads generated through channel partnerships
Familiarity with compliance, sales claims management, and maintaining a customer-facing knowledge base