Support Engineer L1/L2 (On-Site)

We are looking for a Support Engineer L1/L2 to support the Belgrade office and maintain reliable day-to-day IT infrastructure for local employees and equipment. Requirements: 2+ or more years of experience in a System Administrator or similar IT support role; Knowledge of local and global network fundamentals; Practical knowledge of TCP/IP, DNS, and DHCP; Upper-Intermediate English or higher; Strong communication skills and willingness to work on-site in the Belgrade office. Responsibilities: Provide IT infrastructure support; Maintain and manage technical equipment; Assist end users with technical issues and inquiries; Support local and global network operations; Troubleshoot connectivity and core network-service issues. Nice to Have: Experience with office hardware lifecycle management; Experience supporting a distributed corporate IT environment. Working Conditions: On-site at the office (Belgrade, Osmana Dikica); Target start date: TBD. Location: Serbia Engagement Type: Independent Contractor (B2B)