Surveillance Team Leader

About the role

The Surveillance Team Lead will monitor and analyze physical and online gaming environments, ensuring compliance with security protocols and industry standards. Responsibilities include verifying incidents, analyzing roulette wheel deviations, and testing surveillance systems for bugs or performance issues. The role involves creating reports, maintaining logs, and promptly reporting suspicious activities while collaborating with QA teams to enhance system reliability. This position demands strong analytical skills, technical proficiency, and the ability to operate effectively in a fast-paced, 24/7 environment.

What you will do

Analyze and verify studio-reported incidents, ensuring timely resolution.
Prepare assistance reports for potential disciplinary actions or staff evaluations.
Perform detailed analysis of roulette wheels to detect deviations beyond accepted standards, ensuring the integrity of gameplay.
Operate security systems to monitor and maintain high levels of surveillance.
Conduct routine and advanced testing of online gaming surveillance software, identifying bugs, errors, or defects.
Collaborate with QA teams and developers to ensure system accuracy and functionality.
Develop and maintain comprehensive reports and logs, documenting activities, incidents, and testing results to ensure transparency and proper record keeping.
Perform physical inspections and monitor online platforms for suspicious activities, reporting violations to management immediately.
Ensure seamless operation of video monitoring consoles and security devices.
Regularly verify and validate the performance of online gaming surveillance systems.
Recommend improvements and updates based on performance analysis.
What you bring
At least 2 years as a Team Leader Surveillance Operator in the iGaming industry or with live products or a similar experience more related to fraud or risk.
Ability to operate and maintain surveillance software tools, including video monitor consoles and security devices.
Strong skills to perform detailed analysis of roulette wheels and online gaming activities, identifying deviations and suspicious activity.
Fluent verbal and written communication skills in English.
Ability to create accurate reports and maintain logs.
Flexibility to work in shifts (including weekends and holidays) across a 24/7 schedule.
Proficiency in Microsoft 365 for reporting, communication, and document management.
What sets you apart
Experience with technical analysis and calibration of roulette wheels to ensure gaming accuracy.
Familiarity with advanced surveillance tools and software for improved system performance.
Fluency in an additional language for enhanced communication across teams and regions.
What we offer
Company training
Detailed training to the highest standards.
Private medical cover
For you and your immediate family, from day one.
Free meals
Free daily meals, three variations.
Shift allowance
Earn an additional 25% per hour on night shifts and +10% on weekends.
Gym & fitness membership
7card membership: sports activities and brand discounts, free after 6 months.
Career growth
We promote from within.
Learning Hub
Personalized learning, gamified growth, and endless career development at your fingertips.
Modern studio location
Learn to work in a real filming studio - on camera and behind the scenes.
In-house massage
Complimentary massages.
Parking
Available at the office when needed.

About us

ARRISE Live is a global provider of live casino operations, delivering high-quality, immersive gaming experiences to millions of players worldwide.
Through a growing network of state-of-the-art studios across multiple international locations, the business supports partners such as Pragmatic Play with end-to-end operational expertise.
From professional presenters and studio teams to production functions including hair, makeup, and day-to-day studio management, ARRISE Live produces engaging live casino content.
It delivers classic table games such as blackjack, baccarat, and roulette, alongside a range of high-quality, interactive game shows.
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