Specialist, APAC Site Accounts, Scheduling & Cell Logistics

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.The Specialist, APAC Site Accounts, Scheduling & Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling.The primary duty of the Specialist, APAC Site Accounts, Scheduling & Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.The position is office-based with in-office attendance and a minimum of 50% of the time is required. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.Core times of (1) 8:00~13:00 or (2) 13:00~18:00 are required for customer call handling. Work shifts for the core times are assigned weekly.Overtime may occasionally be required as assigned.A few days of work on weekends and holidays, including company closures, is required annually. Substitute holidays must be taken within 4 weeks (if not possible, within 60 days).Travel is possible and will not exceed 10%. International travel will not exceed once per <year.Education> and Experience:Bachelor’s degree or 3 years of work experienceWork experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferredResponsibilities:Act as primary scheduling point of contact for assigned treatment sitesInteract with internal and external stakeholders over the phone and emailEnsure a positive end-to-end customer experienceCreate and maintain patient schedules in coordination with treatment sites and manufacturing sitesInput and maintain transactional data related to patient schedules within BMS’s scheduling systemTroubleshoot and develop plans of action for issues throughout the patient journeyExecute exception processes such as product returns, product replacements, and out of spec productTrain treatment sites on patient scheduling processes as assignedProvide real-time scheduling portal support to external usersDocument feedback from customers and partners as receivedCreate and maintain master data in account management system as assignedActively participate in tactical and other meetings as assignedLead meetings with commercial matrix teamsRaise escalations and execute as assignedTrack assigned account health and provide insights into trendsComply with applicable SOPs, work practices, and other documentationEstablish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assignedExecute project tasks as assignedExecute working groups tasks as assignedKnowledge, Skills, and Abilities:Highly self-motivated, self-aware, and professionalAbility to work independently and in groupsFlexible in responding to quickly changing business needsExceptional customer service / patient orientationSkilled at managing tense situations and de-escalateEager to work with teams from other regions and culturesAble to share workspace for independent and collaborative workStrong sense of ownership and accountabilitySkilled in planning and organizing informationStrong communication (written and verbal) and presentation skillsLives the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and InclusionFluent in reading, speaking, and writing in Japanese, along with business-level proficiency in English, is requiredWe hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply <anyway.How> We WorkWhere you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at <https://careers.bms.com/ways-of-working.Supporting> People with DisabilitiesBMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <[email hidden]>. Visit <careers.bms.com/eeo-accessibility> to access our complete Equal Employment Opportunity statement.Candidate RightsBMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: <https://careers.bms.com/california-residents/Data> ProtectionWe will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at <https://careers.bms.com/fraud-protection.Any> data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.If this posting is missing required information required by local law or incorrect, contact BMS at <[email hidden]> with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.R1607692 : Specialist, APAC Site Accounts, Scheduling & Cell Logistics