IT Systems Engineer

Join Thumbtack, a company dedicated to helping small business owners thrive. As an IT Systems Engineer II, you will be part of the IT Infrastructure team, responsible for building, supporting, and scaling internal systems. You will collaborate with various teams, manage critical data, and implement and maintain infrastructure, systems, and integrations. This role offers a virtual-first working model, generous benefits, and a mission-driven environment.

• Act as a primary systems administrator for key tools such as Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and implement and maintain integrations with other platforms.
• Triage and handle inbound IT Infrastructure requests from the business, including scoping requirements to implement SSO and other integrations, configuration of SaaS tools, and leveraging automation.
• Collaborate with and enable cross-functional teams across the business to improve efficiency via systems design and automation, and AI tools.

• Understanding of security and compliance methodologies and practices, including experience with security incident response processes and tools
• Excellent working knowledge of identity access management systems, services and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC), and some proficiency in scripting languages (Python (preferred), Shell
• An AI-first mentality having enabled tools like Claude and ChatGPT for your colleagues and using those tools to manage your workflows
• Proven track record administering core IT platforms like Okta, Google Workspace, Atlassian, GitHub, Claude and Slack
• 5+ years IT systems engineering experience in a distributed, enterprise IT environment
• Proficiency in building automations using tools like Okta Workflows, Jira Automations, and Slack Workflows
• A history of managing infrastructure as code using tools like Terraform or GitOps