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Service Delivery Manager
NTT DATA · Prague, Prague, Czech Republic
About The Role
Join NTT DATA, a leading global technology services provider. As a Service Delivery Manager, you will be responsible for managing client relationships, organizing regular meetings, ensuring service delivery compliance, and supporting clients during critical events. You will also collaborate on service delivery organization and management, and participate in service implementation processes. The role requires a technical background, experience in service delivery management, and fluency in English and Czech.
- Působit jako primární rozhraní pro řízení vztahu s klientem a společností NTT DATA, organizovat a řídit pravidelné meetingy s klientem.
- Zajišťovat a řídit proces pravidelného reportingu o plnění dodávky služeb v souladu se smluvními závazky, kontrolovat dodržování pracovních postupů a procesů.
- Udržovat spokojenost klienta s dodávkou služeb, obhajovat klienta v rámci NTT DATA organizací, udržovat komunikaci s klientem.
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