Senior Messaging Engineer

Responsibilities •Report to the Messaging Value Stream Agile Master. •Provide second-line support for SMS, MMS, and SMS Firewall services. •Review internal and external operational processes in order to optimize repair efficiency. •Identify improvement opportunities and follow up on the implementation of improvement actions. •Be ready to lead the repair team squad by managing, steering, and coordinating team activities when required. •Follow up on network and service availability and quality, performing proactive and reactive maintenance actions. •Work closely with the Customer Care team to identify and resolve problems reported by customers. •Perform incident management activities as well as planned works. •Cooperate with vendors, monitor their performance, and ensure proper service delivery. •Participate in the implementation of new services and network rollout projects, in collaboration with engineering teams. •Take part in guard duty services.