Sales & Operations Professionals - Fintech

**ABOUT THE TEAM**

TrendPay is where cutting-edge payment technology meets seamless user experience. This team designs and manages end-to-end payment solutions for millions of users across the globe. Trendyol Pay is focused on building secure, fast, and reliable payment infrastructure not just for today’s needs, but for the future of digital commerce.

We simplify every transaction and elevate user confidence through technology-driven, customer-first design.

Responsibilities

• Manage end-to-end merchant and corporate customer onboarding processes, including KYB documentation, contract administration, account setup and required internal approvals.
• Execute end-to-end corporate gift card order operations, including order validation, pricing and payment verification, code generation/allocation, delivery and fulfillment confirmation.
• Manage post-sales operational requests from corporate customers, B2B2C partners and internal sales teams, including order tracking, code delivery, redemption inquiries and issue resolution.
• Coordinate invoicing, payment collection, account reconciliation and discrepancy resolution processes with Finance and other relevant stakeholders.
• Implement operational controls to prevent duplicate orders, incorrect code issuance, unauthorized deliveries, payment discrepancies and potential fraud or misuse.
• Monitor operational performance and service level agreements (SLAs) across sales channels, identifying bottlenecks and ensuring timely resolution of pending transactions and customer requests.
• Maintain accurate operational records and prepare regular reports on onboarding, orders, fulfillment, reconciliation and service performance.
• Identify and drive process improvements, automation and self-service initiatives to increase operational efficiency, reduce manual workload and improve scalability.
• Collaborate with Account Management, Finance, Compliance, Product and Technology teams to ensure seamless execution of commercial agreements and operational processes.

Expected Qualificiations

• Bachelor's degree from a reputable university,
• Min 6 years of experience in corporate customer management and sales (preferably worked in loyalty programs with gift card rewards),
• Written and verbal communication skills with the ability to persuade, convince and explain complex concepts in a simple manner,
• Self-motivated, results driven, and autonomous taking responsibility for achieving your targets,
• Proven track record in ability to generate business,
• Good network in the channels as well as the key customers on the market,
• Good command of MS Office applications,
• Analytical thinker and advanced Excel skills,
• Good in English communication,