Collections Associate - 11937

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

**Why join Coupa?**

• **Pioneering Technology:** At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• **Collaborative Culture:** We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• **Global Impact:** Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on [Life at Coupa](https://insde.co/uzoy) blog and hear from our employees about their experiences working at Coupa.

**The Impact of a Collections Associate at Coupa:**

The Collections Associate will manage a portfolio of accounts across our global customer base, driving timely collection of outstanding receivables while maintaining strong, professional customer relationships. This is an individual-contributor role suited to a collections professional with a proven track record in SaaS, FMCG, or financial services environments, and prior exposure to senior sales management engagement.

What You’ll Do

• Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity.
• Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes.
• Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections.
• Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts.
• Maintain accurate collections forecasts, aging reports, and cash application records.
• Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure.
• Utilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health.
• Support month-end and quarter-end close processes related to accounts receivable.

What You Will Bring to Coupa

• Minimum 3-4 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries.
• Demonstrated history of engaging at a senior sales management level to resolve account issues.
• Strong verbal and written communication skills, with the ability to negotiate confidently and professionally.
• Proven ability to manage a complex, high-value portfolio independently.
• Detail-oriented with strong organizational and time-management skills.
• Standard working hours apply, with occasional flexibility required to attend syncs with our U.S. team