Sr. Technical Program Manager, Unified Operations (MENAT)

• As a Sr. Technical Program Manager , you will serve as a designated operational delivery manager for our enterprise customers utilising our Unified Operations
• (UOps) services, AWS's highest-tier support experience for customers with business-critical
• workloads. You will be responsible for building Unified Operations enablement plans in
• conjunction with the Technical Account Manager (TAM), orchestrating Unified Operations resources, and managing the delivery of UOps to our
• customers. This role requires a strategic thinker with strong leadership skills.
• Key job responsibilities

Key Responsibilities

\* Act as the single-threaded leader for UOps delivery for onboarding workloads with stringent uptime requirements, making high-judgment technical decisions that directly impact business continuity and operational resilience

\* Communicate directly with customer leadership regarding progress, blockers, and operational integrity

\* Partner with Account TAMs and other specialists to build and execute customer-specific Unified Operations enablement plans, orchestrating capabilities across multiple technical domains aligned with customer outcomes

\* Orchestrate collaboration between Unified Operations teams (DSEs, CDP Engineers, FAMs),

Account Teams, and customer stakeholders to drive best practice adoption

\* Monitor and analyse UO metrics to identify areas for continued customer improvement.

\* Implement integrated incident management with AWS-monitored infrastructure and pre-agreed runbooks

\* Drive actions from TAM-led reviews of architectural, observability, resilience, and problem management gaps for their most critical workloads

\* Collaborate with technical specialists to drive technical guidance across multiple domains

\* Provide feedback to the Unified Operations product teams and other leaders on areas for service improvements