Community and Customer Relations Coordinator

Reporting to the Communications Manager, the Community & Customer Relations Coordinator is responsible for managing the day-to-day delivery of Uplifted, HIAA’s community outreach program, and coordinating customer service responses by phone and email. The Community & Customer Relations Coordinator provides timely, professional customer service responses, verbally and in writing, in both English and French, and supports the broader Marketing, Communications & Customer Experience team with bilingual communications and responses for social media channels. This role supports team efforts to enhance HIAA’s reputation as a sustainable and socially responsible organization by building and maintaining strong relationships with community organizations and partners, managing program commitments and administrative requirements, and supporting initiatives in alignment with HIAA’s strategic priorities and values to strengthen Halifax Stanfield’s connections with the communities it serves.