Commercial Customer Success Manager

Join Secure Code Warrior as a Commercial Customer Success Manager, where you'll drive customer engagement, platform adoption, and best-in-class cybersecurity practices. You'll manage a portfolio of mid-market and SMB customers, implement scalable onboarding processes, collaborate with cross-functional teams, and monitor customer health data to identify expansion opportunities and mitigate churn. Enjoy benefits such as unlimited paid time off, a flexible work environment, and opportunities for personal and professional development.

• Strategic Account Management: Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growth.
• Customer Onboarding & Enablement: Implement scalable onboarding and success motions that integrate processes, educational content, and data-driven insights.
• Cross-functional Collaboration: Partner closely with Sales and Renewals teams on account strategies, expansion opportunities, retention forecasting, and risk mitigation.
• Excellent communication and presentation skills
• 4+ years of experience in Customer Success, Account Management, or related role in B2B SaaS
• Strong stakeholder management skills with ability to influence at all organisational levels
• Proactive mindset with the ability to anticipate customer needs and identify potential risks before they impact the business
• Passion for technology and cybersecurity (experience in developer tools or security solutions is a plus)
• Self-motivated with a track record of exceeding retention and growth targets
• Resourceful problem-solver who thrives in fast-paced, collaborative environments
• Data-driven mindset with ability to translate metrics into actionable insights and business value