Customer Operations Advisor

Join Blue Light Card, a mission-driven organization dedicated to supporting essential workers in various sectors. As a Member Operations Advisor, you'll be the front line for member support, application review, and representing the voice of the member within the organization. This role offers a competitive salary, hybrid working, and the opportunity to make a meaningful impact.

• Respond to member and prospective member queries via Zendesk and social channels, ensuring timely and accurate responses.
• Review and process membership applications, checking eligibility carefully and responsibly, and handling ineligible applications respectfully.
• Spot trends and themes in member feedback, reporting them to the wider business to drive improvements.