Technical Support Specialist (Financials)

Join ServiceTitan as a Technical Support Specialist for our Financials pillar. You will be the go-to expert for our customers' critical business workflows, helping them manage their books, streamline accounting processes, and maximize profitability using our software. This role offers a unique opportunity to blend your passion for customer service with your knowledge of accounting principles. You will act as the first point of contact for customers, master the financial modules of ServiceTitan, troubleshoot accounting integrations, guide customers on accounting best practices, and prevent escalations.

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.
• Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms.
• Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
• Strong communicator in both written and verbal form
• Customer-centric mindset, desire to learn, and a can-do attitude
• An efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities
• Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-related role
• Excellent people skills: must be empathetic, patient, and able to translate complex financial and technical concepts into simple terms
• Proficiency in spreadsheet software (Google Sheets or Microsoft Excel) for data analysis and reporting
• Required: A solid understanding of core accounting principles (e.g., debits/credits, accrual vs. cash basis, general ledger, P&L, balance sheets)
• Highly Preferred: Hands-on experience with accounting software like QuickBooks (Desktop or Online), Sage, or similar platforms
• Strong mathematical and analytical aptitude
• Knowledge of the home/commercial service industry is a plus
• Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time
• Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway