Senior Account Manager

Join SEON, a leading fraud prevention company, as a Senior Account Manager. In this role, you will be responsible for maintaining and expanding relationships with existing clients, identifying upselling opportunities, and helping businesses enhance their fraud management strategies. You will work in a hybrid environment based in London and enjoy a range of benefits, including an employee stock ownership plan, flexible hours, enhanced parental leave, private health insurance, and more.

• Maintaining and expanding relationships with existing clients while identifying opportunities for upselling fraud prevention solutions.
• Driving renewals, upsells, and cross-sells within a defined customer portfolio to consistently deliver against an assigned sales quota.
• Collaborating with Product and Marketing teams to align offerings with client needs and market trends, and assisting clients in maximizing the benefits of our solutions.
• Strong understanding of account management, customer lifecycle management, and renewal processes
• Experience using CRM platforms and account management tools to manage customer relationships, track performance, and forecast business outcomes
• Proven success as an Account Manager, Customer Success Manager, or similar client-facing role in a B2B SaaS company
• A proactive, resourceful problem-solver with a genuine curiosity to learn and continuously improve
• Exceptional communication and interpersonal skills, with the ability to build trusted relationships with clients, executives, and cross-functional stakeholders
• Analytical and technically curious, with the ability to understand client needs and translate them into effective solutions
• Willingness to travel for client meetings, industry events, and team gatherings as needed
• Experience managing client relationships at a company that delivers fraud, risk, security, or compliance solutions is a plus