Technical Customer Support Engineer at UVeye

About The Role

Join UVeye, a cutting-edge technology company specializing in automated vehicle inspection systems. As a Technical Customer Support Engineer (Tier 2), you will play a crucial role in ensuring the stability and reliability of our products while providing exceptional customer support. This position requires a strong technical background, excellent troubleshooting skills, and a customer-first mindset. You will work on the second shift, from 2:00 pm to 10:00 pm PST, and may involve on-site or field-based activities.

Assister à l'installation, à la configuration et à l'étalonnage des produits UVeye pour les clients.
Fournir un support technique en temps réel aux ingénieurs de service sur le terrain et aux techniciens de support sur le terrain.
Surveiller, maintenir et mettre à jour les systèmes pour garantir la fonctionnalité continue du produit.
Hands-on experience with hardware setup, installation, and calibration
Proficiency with Linux, Docker, and Kubernetes
Comfortable using tools like Zendesk, JIRA, and Confluence
Experience with cloud platforms like AWS, Azure, or GCP
Familiarity with networking equipment (switches, routers, firewalls, load balancers)
Bachelor’s degree in Computer Science or a related field
Strong troubleshooting skills across hardware and software domains
3+ years of experience in Tier II support, systems administration, or QA engineering
Ability and willingness to work on second shift - hours 2:00 pm - 10:00 pm PST
Team-oriented with a customer-first mindset
Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
Able to work independently and manage multiple priorities under pressure
Experience working in startup environments
Experience with deployment and automation tools such as Terraform and Helm
Proficiency in scripting (Bash, Python)
The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate