Senior Customer Service Representative

Join Cubic as a Senior Customer Service Representative, where you'll provide advanced customer support in a high-volume call center environment. You'll handle complex inquiries, serve as an escalation point, and contribute to process improvements. This role requires a minimum of 1-2 years of related customer service experience and strong communication skills. Enjoy a flexible work schedule, income protection insurance, and opportunities for professional development.

• Respond to customer calls promptly and professionally, delivering high quality service and resolving inquiries with minimal handoff.
• Handle complex or escalated customer issues, providing thorough troubleshooting and timely resolution.
• Support team members by providing guidance, answering procedural questions, and modeling best in class service behaviors.
• Demonstrated ability to handle complex customer issues with sound judgment and professionalism
• Proficiency with computer systems, data entry, and CRM or call center platforms
• Minimum of 1–2 years of related customer service experience, preferably in a call center, retail, transportation, or other high volume service environment
• High school diploma or equivalent required
• Must be able to work extended hours, weekends, or holidays as needed
• Strong communication, interpersonal, and problem solving skills; able to manage challenging interactions with tact and confidence