eCommerce Manager Delivery Claims & Incidents

Join Hermès, a prestigious French luxury brand, as an eCommerce Manager - Delivery Claims and Incidents. In this role, you will oversee delivery claim submissions, explore automation opportunities, manage omnichannel order statuses, and support the post-sale experience. You will also mentor and guide peers in their career development. The position requires a minimum of 3-5 years of experience in a similar role, previous people management experience, and proficiency in Microsoft Office Suite.

• Oversee delivery claim submissions and decisions to ensure exceptional client experience while monitoring business decisions.
• Explore opportunities to automate manual processes in tracking and monitoring cases, and responsible for reports on delivery claims and incidents.
• Manage omnichannel order statuses and oversee weekly updates to partner store teams to ensure that all orders are properly accounted for.