Training Services Coordination and Logistics Associate III

Training Associate III Remote, Malaysia What you get: Full-time employment with benefits day one including paid holidays Paid Training Fully remote position Requirements: Must be at least 18 years of age or older Preferably a high school diploma and above Must be able to submit a background check and drug test Must be able to work 12 hours daily from 8PM to 8AM or vice versa, any 4 days between Mon to Sun on shift rotating (weekday and weekend shift) Summary: Provide learning administrative services to support client learning and data management needs Duties and Responsibilities include the following: Perform data entry as it relates to learning administration Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow) Make certain client standard operating procedures, processes and service level agreements are maintained Identify and trouble shoot discrepancies and issues Escalate issues to Manager for resolution Qualifications: Entry level for Bachelor’s degree or 2 years of successful working experience in: A learning organization Training administration (preferred but not required) Customer service Knowledge of and experience with learning management systems (preferred but not required) Experience in Microsoft Office suite Team-oriented but self-motivated and able to work with minimal supervision Demonstrated attention to detail, strong quality focus, and well organized Successful prioritization of work requirements and multitasking, as necessary Analytical and problem solving skills Client focused to build and maintain professional working relationships Ability to remain flexible and adaptable to constant change Effective oral and written communication skills with clients, leadership and team members Job Requirements: Good communication skills (English) Must be able to perform a dual role in data processing and technical helpdesk support Good experience on Microsoft Excel & other Microsoft applications Fresh graduates are encouraged to apply and training to be provided