Senior Revenue Operations Manager (Post Sales)

Join Tulip, a leading B2B SaaS company, as a Senior Revenue Operations Manager. In this strategic leadership role, you will focus on the "Keep and Grow" side of the business, owning data models, system architecture, and AI-driven insights that empower our Customer Success, Professional Services, and Support teams. Your mission will be to turn customer data into a predictive engine that minimizes churn and maximizes expansion revenue. You will collaborate with key stakeholders, including the Head of Customer Success, Head of Professional Services, Finance, and Commercial leadership.

• Ownership of data models, system architecture, and AI-driven insights to minimize churn and maximize expansion revenue.
• Development of AI models to identify "At-Risk" customers and find cross-sell/upsell opportunities in existing accounts.
• Collaboration with key stakeholders to align on retention targets, optimize services delivery, and ensure data accuracy.
• Proven ability to drive system changes—specifically around Customer Health Scores, Churn Reason coding, and Renewal Management workflows in Salesforce or Planhat
• Deep experience with Sigma, Tableau, or Power BI
• Experience evaluating or deploying AI for post-sales, such as predictive churn modeling, NPS sentiment analysis, or AI-driven "Next Best Action" for CSMs
• Experience leading LTV/CAC analysis, Renewal pricing strategy, and Services margin optimization
• Bachelor degree in relevant field required. MBA preferred
• Advanced Modeling: Expert-level SQL and Excel/Sheets. Experience joining product usage data with CRM data
• 8-10+ years in CS Ops, RevOps, or Strategic Analytics within a B2B SaaS environment (Usage-based or Composable software experience is a plus)
• Advanced Salesforce knowledge; experience with CS-specific tools (Planhat specifically) is a plus
• You are a "Customer Data Architect" who understands that the real work begins after the initial sale
• You possess a "systems-first" mindset, naturally obsessed with creating scalable structures and clean data schemas that allow for advanced AI modeling
• You are deeply curious about how AI can be leveraged for sentiment analysis, automated health scoring, and identifying "white space" opportunities for upselling within our existing global accounts
• As a master communicator, you can translate complex retention analytics or "Gross Revenue Retention" (GRR) trends into clear, executive-level narratives
• You thrive on untangling complex usage data to find the "signals" of a healthy (or at-risk) customer