Customer Success Manager (U.K.)

Join LegionellaDossier as a Customer Success Manager in the U.K. In this role, you will cultivate strong relationships with key clients in the water safety industry, develop a deep understanding of our water safety solution, and proactively identify opportunities for upselling and reselling. You will provide ongoing support and guidance to clients, monitor client satisfaction, and track key metrics related to customer success and revenue generation. This position offers a competitive salary, 24 vacation days, and a hybrid work model.

• Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate.
• Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot to track and manage sales opportunities.
• Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention.
• If you're looking for an opportunity to work on meaningful projects with a talented and driven team, LegionellaDossier is the place for you. Let's shape a safer future together
• SaaS industry experience is a must
• Proficient in setting up workflows and utilizing customer success automation tools
• Ability to thrive in a fast-paced and dynamic environment
• Proven experience in a similar role within software/SaaS
• Excellent communication and interpersonal skills
• Demonstrated success in developing and implementing effective customer success programs
• Strong commercial knowledge with a proven ability to upsell and cross-sell products and services
• Experience in determining and measuring KPIs for customer success teams
• Methodical mindset with a structured approach to problem-solving
• Strong understanding of customer journey dynamics and the ability to implement strategies for improvement