Delivery Lead

Join HumanSignal, a leader in operationally complex data collection and annotation for frontier AI research. As a Delivery Lead, you will manage multiple high-stakes AI data projects, ensuring delivery outcomes in terms of throughput, quality, cost efficiency, and customer satisfaction. You will collaborate with AI lab researchers and procurement partners, drive systems-level improvements, and coach and develop your team. This role is fast-paced and demanding, requiring a metrics-driven approach and a strong background in operationally intensive roles.

• Lead and manage a team of Strategic Project Leads (SPLs) across multiple high-stakes AI data projects simultaneously, ensuring delivery outcomes for your projects.
• Drive delivery across custom data pipelines and expert labeling workflows, translating researcher requirements into clear operational plans.
• Collaborate with AI lab researchers and procurement partners to define data strategies, scope programs, and resolve escalations, while driving systems-level improvements.
• Experience owning delivery outcomes across multi-stakeholder, high-velocity projects
• Must be proficient in using LLMs in your every day work, including building scripting logic and working with large datasets with LLM assistance
• Metrics-driven with a systems-thinking approach to operations
• 5+ years in operationally intensive roles (marketplace, data ops, logistics, or similar)
• Hands-on operator willing to dive into execution when needed
• 1+ year of people management with clear impact on team performance
• 1+ year in AI data operations (RLHF, annotation, model evaluation)
• STEM background or strong technical fluency
• Python & REACT working knowledge
• Background in management consulting, investment banking, or high-growth startups
• Experience managing distributed contributor workforces at scale