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Team Lead CSM
RINGOVER GROUP · Montrouge, Ile-de-France, France
About The Role
Join Ringover, a fast-growing SaaS company, as a Team Lead for the Customer Success Management (CSM) team. In this pivotal role, you will coach and upskill a team of 8 experienced CSMs, drive portfolio growth, and build a data-driven culture. You will work closely with the Sales, Support, and Product teams, and have the opportunity to make a significant impact on the customer experience. Enjoy benefits such as premium health insurance, remote work options, and a sustainable mobility package.
- Gérer, coacher et améliorer les compétences d'une équipe de 8 CSM expérimentés.
- Soutenir l'équipe pour adopter un état d'esprit axé sur le succès et la croissance.
- Conduire la croissance du portefeuille : rétention, réduction du churn, upsell et détection d'opportunités.
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