IT Specialist

Join our team as an IT Specialist, where you'll play a crucial role in supporting and scaling our IT operations. You'll be responsible for IT support operations, optimizing onboarding/offboarding processes, collaborating with cross-functional teams, participating in roadmap planning, providing mentorship to junior colleagues, and contributing to the management of internal tools. Enjoy a hybrid working model, an inclusive environment, and various benefits including learning and development opportunities, fresh fruits and drinks in the office, and flexibility to work remotely from almost any country.

• Take ownership of IT support operations, including first and second-level support, ensuring timely and structured resolution of tickets.
• Execute and optimize onboarding/offboarding processes using automation tools and MDM tools, and collaborate cross-functionally on automation projects.
• Participate in quarterly roadmap planning and execution, including postmortems, audits, and tooling improvements, and provide mentorship to working students.
• Strong cross-functional collaboration skills—especially with non-technical teams like HR and Finance
• Strong organizational habits: consistent documentation, reliable ticket handling, and follow-through
• A team-first mindset with a willingness to mentor junior colleagues while remaining hands-on
• Expertise in onboarding/offboarding workflows and SaaS lifecycle management (ideally in a hybrid/remote company)
• Experience with MDM tools such as Intune, Kandji, or similar
• Familiarity with automation through scripting (Python, PowerShell, GitHub Actions) or no-code tools (N8N, Zapier)