Junior Account Manager at 3 Oaks Gaming — Slovakia

About The Role

Junior Account Manager

> 3 Oaks Gaming · Bratislava, Slovakia (Remote) · Full-time · Posted 2026-10-20

**Workplace:** remote

**Department:** AM Promo Unit

Description

You will join the Commercial Team at **3Oaks Gaming**, working with B2B partners in the **Sweepstakes & Social Projects** market (US, Canada, Australia, Europe). You'll focus on managing existing accounts with full operational support from our Content, Promo, Integration, Onboarding, and Marketing teams.

This role is based on-site in **Bratislava (Slovakia) or Malta**. We are looking for someone with a strong passion for the iGaming industry, eager to learn quickly, grow professionally, and bring fresh ideas to the team!

Requirements

**From 6 months to 1 year of experience** in Sales, Account Management, Customer Support, Marketing, or any other client-facing role (in any industry).
**Experience in the iGaming industry is not required**, but a passion for learning and a drive to understand how the industry operates is essential;

**Upper-Intermediate / Advanced (Fluent) English is a MUST** (both written and spoken for daily B2B communication);
**Strong willingness to learn**, grow with the team, and bring fresh ideas and solutions based on new knowledge;
**Good working knowledge of MS Excel / Google Sheets** (ability to work with formulas, calculate percentage changes, monitor KPIs, and spot trends)
**Ability to communicate and present** effectively across all levels inside and outside the organization;
**Well-organized, reliable, proactive, and responsible**;
**Client-oriented** with a solid understanding of what high-quality service looks like;
**Flexibility regarding working hours:** readiness to stay in touch or respond outside standard working hours when necessary due to different time zones;

**Main Tasks**

**Support Account Managers and the Team Lead** in building and maintaining strong customer relationships, taking ownership of assigned tasks and clients, and following through on agreed actions;
**Support day-to-day management** of customer accounts, respond to enquiries, and coordinate timely follow-up on requests and issues;
**Become an expert** in using our **Client Area** and **Back Office** systems;
**Act as a point of contact** between customers, Account Managers, and the technical team, coordinating issue resolution and keeping customers informed;
**Educate customers** on system functionalities and new features;
**Support promotional planning** with customers alongside a dedicated Account Manager, using performance insights to help identify opportunities for account growth;
**Track agreed promotional activities**, including marketing and social media commitments, and follow up proactively to support their delivery;
**Assist in creating internal documentation** and supporting compliance tasks;
**Monitor account KPIs and month-on-month performance in Excel**, calculate percentage changes, flag trends and anomalies, and share actionable findings with Account Managers.