Customer Success Manager

Join our fast-paced tech startup as a Customer Success Manager. In this role, you will build meaningful relationships with our clients, analyze their performance based on data, and collaborate with cross-functional teams to optimize revenue opportunities. You will have the opportunity to make a significant impact on our CS department and the company's success.

• Establish and maintain strong relationships with clients, acting as the primary point of contact and ensuring their needs are met.
• Analyze customer performance data to identify areas for improvement and work collaboratively with clients to implement strategies that drive success.
• Proactively communicate the value of our products and services, addressing any concerns or risks to minimize churn and maximize customer satisfaction.
• We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success!
• Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
• Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
• Excellent verbal and written communication skills
• High level of competency working with data to drive business focus and decision making
• Independent problem-solving skills and adaptivity to change
• 2+ years of customer success experience in a B2B Automotive SaaS company
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
• Strong work ethic and high energy levels
• Ability to build and implement follow-up processes
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
• Experience working with CRM systems