Hindi + EN speaker Customer Service Senior Associate

About Hytech Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond. Roles & Responsibilities Provide front-line support to our customers via live chats, phones, and email. Answering queries and resolving client issues regarding our products, platforms, and promotion. Address customer feedback as well as complaints professionally. Record and update customer data and other relevant information when necessary. Supporting documentation/administrative needs within the department and supporting translation for customer announcement notice Qualifications Comfortable with working on site and 24/7 shift Bachelor's degree in business study or any related field. Honest, meticulous in work, and a sense of responsibility. Experience in working on Customer Service Bilingual Hindi and English language proficiency to cater to Hindi speaking customers