Medical Receptionist

Medical Receptionist
Work Arrangement:
Fully Remote
Schedule:
Full-time or Part-time, depending on client requirements
Availability:
U.S. business hours
Experience:
3+ years in U.S. healthcare

About the Role

One of our U.S.-based healthcare clients is looking for an experienced
Medical Receptionist
to support front-office operations and patient communication.
The ideal candidate has hands-on experience in a
U.S. medical practice, clinic, hospital, or outpatient healthcare setting
and is fluent in English.
This is a patient-facing medical reception role. Candidates whose experience is limited to general customer service or call center roles without medical reception or healthcare experience may not be considered.

Key Responsibilities

Answer inbound patient calls in English
Schedule, reschedule, and cancel patient appointments.
Register patients and update demographic information.
Manage patient messages, follow-ups, and administrative requests.
Enter and maintain accurate patient information in the EMR/EHR.
Verify insurance eligibility and benefits when required.
Handle incoming and outgoing faxes and patient communications.
Route clinical questions and provider-related requests appropriately.
Maintain patient confidentiality and follow HIPAA requirements.

Requirements

3+ years of experience in U.S. healthcare.
Previous experience as a
Medical Receptionist, Medical Front Desk or similar healthcare role.
Experience working directly with patients in a U.S. healthcare setting.
Fluent in
English
, spoken and written.
Experience with
patient scheduling and registration
.
Experience using an
EMR/EHR system
.
Strong communication, organization, and attention to detail.
Ability to work independently in a remote environment.
Availability to work during required U.S. business hours.
Preferred
Insurance eligibility and benefits verification experience.
Experience handling high-volume patient calls.
Experience with EMR/EHR platforms such as Athenahealth, Tebra, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar systems.
Previous remote experience supporting U.S. healthcare practices.
Core Skills
Medical Reception | Medical Front Desk | Patient Scheduling | Patient Registration | EMR/EHR | Insurance Verification | Patient Communication | Healthcare Administration | HIPAA | English