Sales Product Support Specialist

About the Job The position will handle the management of POS Loan products in terms back-end set-up, support for pilot/roll out and reports handling. Responsibilities will also cover preparation of periodic presentations related to POS Loan initiatives and data inputs/requirements for PAP. What You’ll Do: • Manages POS Loan product codes which includes creation/providing instruction for creation, revision, and deletion of codes and setting up all product parameters based on approved PAP and/or other relevant signed/approved documents or contracts • Safe keeps and monitors all signed partner (Brands and Retailers) contracts • Ensures that initiatives are running smoothly and reports any potential problems to Product Manager concerned • Reports operational risks and losses encountered (via THOR) due to error in product code set-up • Responds to incorrect subsidy charge complaints related to product code set-up and assists Finance in resolving the complaint within agreed SLA • Provides support for product rollout process, testings, pilot preparation and back-office activities • Provides assistance in handling inquiries and communications from and to the sales network • Monitors parameters including but not limited to product mix. commodity mix, pilot performance and propose actions for improvement • Coordinates with Finance,Risk, Sales Analytics, Online and other involved departments for any report request from the team • Creates and document standard processes designed for POS Loan products with necessary alignment with involved departments • Cooperates with other departments to resolve identified gaps in process • Ensure that all product documentation and process maps are up to date Reporting and Data Analysis: • Prepares presentations, proposals, and recommendations for Product Managers. • Delivers reports and analysis that will provide insights to Product Managers on areas for improvement and business expansion • Timely and accurate preparation of regular and ad hoc reports regarding product performance, planning and forecasting • Identify and resolve reporting issues proactively and informs direct supervisor of any concerns What you need to have: 1. Ability to work in a collaborative environment and elicit support from other departments 2.High analytical skills; ability to analyze reports and see gaps for business opportunities 3. Practical experience and knowledge of ORACLE SQL 4.Analytical mind, problem solving, well organized and can be trusted to pay attention to detail. 5.Excellent communication skills, ability to effectively communicate with senior management. 6.Fluent English spoken and written language Job Perks You'll Enjoy Permanent dayshift schedule Up to 20% variable quarterly performance-based bonus HMO on Day 1 / HMO with dependents Access to mental health coverage and wellness partners Wellness Leave and Birthday Leave benefits Internal Career Mobility Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important. At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job. Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.