Production Support Systems Intern

About the role The Production Support Systems Intern supports the team that keeps our production systems stable and available. Working alongside experienced engineers, you will learn how incidents, monitoring alerts, and escalations are handled in a live environment—starting by observing and following runbooks, and gradually taking on more of the triage yourself. You will get hands-on exposure to our AWS-hosted Python/Django/FastAPI backend and React JS frontend, and learn to track incidents via JIRA Service Management while monitoring system health through Sentry and CloudWatch. This is a paid internship with a monthly stipend and structured mentorship, and it offers a clear path to a full-time Production Support Systems Engineer role. What you'll be doing Monitor Sentry and CloudWatch dashboards for errors and anomalies under the guidance of a senior engineer Perform first-level triage of alerts and follow documented runbooks for known issues Create and update JIRA Service Management tickets with clear, complete incident details Escalate issues to the on-call engineer or Tier 3 with accurate, well-structured summaries Prepare shift handoff reports and join the overlap with the wider team Read CloudWatch Logs to identify ECS task errors, AWS Batch job failures, and Lambda/API issues Assist with restarting failed ECS tasks and retrying Batch jobs, as directed by the senior engineer Run start-of-shift and end-of-shift environment health checks and confirm nightly batch jobs have completed Learn to tell frontend (React JS) issues from backend API failures using Sentry error traces Run basic PostgreSQL/RDS checks and flag slow queries or connection issues to the team Verify that nightly backup and data replication jobs completed, and report any failure promptly Observe and support scheduled maintenance and deployments, including post-deployment monitoring Write simple Python scripts to automate repetitive checks and parse logs Document incident summaries, resolution steps, and learnings; help update runbooks and SOPs in the knowledge base About you Key requirements: We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed. We're looking for someone who is curious, eager to learn, and driven to grow through ownership, attention to detail, and upstanding character. No prior production support experience is needed. If this describes you, we encourage you to apply, even if you don't meet every requirement listed. Pursuing or recently completed a Bachelor's/Master's degree in Computer Science, IT, Engineering, or a related field Foundational understanding of cloud concepts; exposure to AWS (EC2, S3, CloudWatch, RDS) through coursework, projects, or certifications is a plus Basic proficiency in Python for scripting and log parsing Basic understanding of SQL/PostgreSQL and how web applications and REST APIs work Familiarity with Linux command line and Git fundamentals Awareness of Docker and containers is a plus; exposure to Django, FastAPI, or React JS is a plus Curiosity about monitoring and incident management tools such as Sentry, JIRA, or similar; prior use is a plus Calm, methodical, and attentive to detail when things go wrong Strong written communication skills for incident notes and shift handoffs Eagerness to learn, take feedback, and ask for help or escalate when unsure Prior internship, academic project, or hands-on lab experience in IT support, DevOps, or NOC environments is a plus AWS Cloud Practitioner or ITIL Foundation certification (or willingness to pursue one) is a plus Why us? You will be joining a cutting-edge company, where you will tackle complex challenges and work with the very best in the industry. In addition, we offer: Competitive compensation package, including equity Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones 401k plan with a 4% employer match Flexible vacation policy, encouraging you to take the time you need Annual wellness allowance to support your health and well-being Quarterly team events to keep us connected in a hybrid environment Playing a vital role in shaping our company's future A fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies. Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training. Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.

About Vcheck Vcheck was founded in 2012 on the belief that the investigative rigor of a boutique firm could be brought to scale through technology. Today, we run more than 25,000 investigations a year across six continents, helping financial institutions, private equity firms, and Fortune 500 companies see clearly through complexity and make decisions with confidence. Based in New York, with team members in the US, Canada, Romania, and India, we have earned a place on the Inc. 5000 for five consecutive years and are backed by Sunstone Partners as we enter our next phase of growth. We are building something different: a portfolio risk management platform that pairs the rigor of an investigative shop with the efficiency of a modern technology company. Our team brings together talent from tech and SaaS companies with people from compliance, law enforcement, journalism, and many other fields. Whatever path brought each of us here, what unites us is curiosity, attention to detail, and a commitment to getting it right.