Technical Support Engineer

Join our expanding global operations as a Technical Support Engineer. In this fast-paced role, you'll provide top-tier technical support to high-value enterprise customers, diagnose and resolve complex product issues, and collaborate with Product and R&D teams. You must have at least 3 years of experience in a technical support role, be located in North America, and have a solid technical aptitude.

• Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure.
• Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail, and master Autofleet's entire product ecosystem.
• Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development.
• At least 3 years in technical support engineer or similar technical role
• Location (N.A)- must be located in North America
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies
• Experience with log analysis and error debugging
• Ability to multi-task and prioritize effectively while handling urgent issues
• Experience with web technologies and scripting languages - nice to have
• Strong customer-facing skills
• Familiar with GCP, Jira, Intercom, and Notion- an advantage
• Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues
• Fantastic spoken and written English