Airline Customer Success Advisor with German

Join BlueLink International CZ, an international Air France company based in Prague. As an Airline Customer Success Advisor, you will help customers with various requests, establish and manage positive relationships with customers and co-workers, and be the link between our partners and customers. Enjoy a multicultural work environment, remote work options, travel benefits, and opportunities for growth.

• Assisting customers with various requests related to airline services, including booking flights and addressing after-flight claims.
• Establishing and managing positive relationships with customers, partners, and co-workers to ensure a high level of customer satisfaction.
• Acting as a liaison between customers and the airline, effectively communicating and resolving any issues that may arise.

If you are

• An open and friendly person and you like to connect with people
• Motivated to learn about airline and luxury industries and products such as loyalty programs, booking of flight tickets, B2B activities, social media, after-flight claims, and related subjects
• Proficient in English and German, interested in using it daily
• Experienced in customer service (that is a big plus)