Strategic Accounts Associate

Join CompStak, a company dedicated to revolutionizing the commercial real estate industry. As a Strategic Accounts Associate, you will manage a portfolio of top-tier members, build strong relationships, facilitate onboarding, conduct business reviews, and resolve member challenges. This role requires strong communication skills, organization, and a passion for customer success.

• Proactively manage a portfolio of top-tier CompStak Exchange members to deliver consistent value across the entire member lifecycle.
• Build strong member relationships by maintaining high levels of engagement and communication; increase engagement on the platform by understanding our member’s day-to-day data needs.
• Facilitate onboarding of new members and firms, including the delivery of basic and advanced training, and on-going support with best practices.
• Undergraduate degree (BA/BS)
• Experience with Salesforce or other CRM is a bonus
• Self starter, self directed, process oriented, and exceptionally organized
• Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations, especially with key decision makers
• You enjoy speaking with people, have the ability to develop rapport, influence others and maintain strong working relationships
• 1+ years experience in account management, sales, business development, or SaaS customer success roles
• Experience/interest in commercial real estate and data analytics is preferred