L3 Zscaler Specialist

Join NTT DATA, a leading business and technology services provider. As an L3 Zscaler Specialist, you will play a crucial role in our clients' cloud security and secure access transformation. You will be responsible for resolving high-impact incidents, conducting root cause analysis, designing complex changes, and mentoring junior engineers. This is a senior technical role that requires proven expertise in Zscaler and complementary technologies.

• Act as the senior technical authority for Zscaler (ZIA, ZPA, ZDX), owning resolution of high-impact incidents and deep-dive troubleshooting.
• Conduct root cause analysis and implement permanent fixes across the secure web gateway, zero trust access, and digital experience monitoring stack.
• Design and execute complex changes, migrations, and upgrades — including policy, traffic forwarding (GRE, IPsec, PAC, Client Connector), and SSL inspection — with minimal disruption.