Client Delivery Manager

Join NTT DATA, a global leader in business and technology services. As a Client Delivery Manager for the NATO Support and Procurement Agency (NSPA), you will play a key role in ensuring operational excellence, client satisfaction, and long-term partnership success. You will build and maintain strong relationships with stakeholders, oversee daily operations, lead and develop your team, monitor performance metrics, and represent NTT in governance meetings. A degree in IT, Business, or a related field, along with fluency in French and English, and NATO clearance or eligibility to obtain is mandatory.

• Establish and maintain strong relationships with stakeholders, acting as a trusted advisor and strategic partner.
• Ensure service delivery meets SLAs and contractual commitments, maintaining high standards of quality and reliability.
• Oversee daily operations and coordinate cross-functional teams to ensure seamless execution and client satisfaction.