Enterprise Customer Success Manager

Join CyberArk as an Enterprise Customer Success Manager, where you will build essential relationships with customers, ensure successful onboarding and adoption of the CyberArk platform, and collaborate strategically with sales and professional services. You will serve as a trusted advisor on security matters and industry best practices.

• Establish and nurture trusted advisor relationships with customers and partners, driving key collaborative engagements.
• Collaborate with the customer to define, create, and periodically review the criteria for success, and conduct quarterly business reviews (QBRs).
• Work closely with the sales team to manage contract renewals, identify upsell opportunities, and pursue cross-sell opportunities.
• In-depth knowledge of enterprise Directory services (e.g., Active Directory, LDAP, Azure) and associated support/security operations
• IT Security certifications are a plus
• Strong experience with Windows/Active Directory administration, as well as knowledge of UNIX/Linux and databases
• Proven ability to work with large enterprise customers and build strong relationships across all stakeholder levels, including Executive and CXO leadership
• Strong understanding of security concepts/frameworks and the development of security roles within organizations
• Excellent communication and interpersonal skills
• Demonstrable experience collaborating across internal organizational teams to achieve the best results for customers
• Fluency in English is required; proficiency in additional languages is a plus
• Knowledge of cloud technologies such as AWS, Azure, and GCP is a plus
• 5+ years in a Customer Success, Sales Engineer, Account Management, or similar client-facing role
• Experience installing and supporting enterprise software on both Windows and UNIX platforms
• Knowledge of scripting, development, and DevOps principles is highly desirable
• A focus on mitigating customer churn and driving positive Net Recurring Revenue (NRR)
• Prior experience with CyberArk Software solutions is preferred, or relevant experience with enterprise applications in the security space
• Specific experience with security management, identity management (IAM), systems management, and/or policy management solutions is preferred, especially in the IAM and SIEM domains