Senior Key Account Manager

Join our Key Account Management Team as a Senior Key Account Manager. In this role, you will manage and expand customer relationships, focusing on key e-commerce accounts with a strategic, sales-driven approach. You will foster accountability for client relationships, ensure SLA adherence, monitor KPI variances, and evaluate customer satisfaction. Additionally, you will identify and lead cross-selling and upselling opportunities, develop sustainable client relationships, and achieve high customer satisfaction. Enjoy a hybrid work model, flexible benefits, and a vibrant workplace culture.

• Verantwortung für die Verwaltung und den Ausbau von Kundenbeziehungen, insbesondere im Bereich E-Commerce.
• Identifizierung und Führung von Cross-Selling- und Upselling-Möglichkeiten, von der Angebotserstellung bis zur Vertragsunterzeichnung.
• Entwicklung nachhaltiger, vertrauensbasierter Kundenbeziehungen zur Erreichung einer hohen Kundenzufriedenheit.
• Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation
• Deep understanding of logistics, supply chain management, and e-commerce
• Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields
• Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders
• Proficient in both German and English (C1 or above), with excellent storytelling skills to craft compelling narratives and build strong client relationships