Customer Care Account Manager

Join Onepilot as a Customer Care Account Manager, where you will lead a dedicated team of customer support agents and manage a portfolio of clients. Your responsibilities will include agent team management, client performance and relationship management, process optimization, and growth and knowledge management. This is a pivotal role in a fast-paced environment with a competitive salary and flexible remote policy.

• Lead and manage a dedicated team of customer support agents, ensuring operational excellence and high-quality service delivery.
• Build strong, long-term relationships with clients, acting as a strategic partner to help them scale their customer support operations.
• Design, implement, and continuously optimize support processes across your client portfolio, driving operational performance.
• Experience in customer support or operational roles
• Data-driven mindset with a passion for achieving goals and tackling new challenges
• Strong team player and confirmed problem solver
• Willingness to get hands-on when required
• Fluent in French & English. A third language is a plus.