Customer Operations Associate

Join Raylo, a fast-growing tech company revolutionizing the device market with a subscription model. As a Customer Operations Associate, you'll be a key point of contact for customers, resolving queries and ensuring a high-quality experience. You'll gain hands-on experience in operations and customer experience while leveraging AI platforms to improve efficiency. This role requires in-office work in Belfast, with opportunities for career advancement and a range of benefits.

• Support customers by responding to queries and issues across multiple channels, ensuring timely, accurate, and empathetic communication.
• Learn and apply Raylo's operational processes, systems, and tools to deliver a consistent and high-quality customer experience.
• Use data and insights from day-to-day work to identify trends, inefficiencies, and opportunities to improve customer experience and operational performance.