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EV
Customer Success Manager
EVA.AI · London, United Kingdom
About The Role
Join our team as a Customer Success Manager and play a crucial role in driving our clients' success in the SaaS tech industry. You will deliver exceptional customer support, foster valuable relationships with VIP clients, identify upselling opportunities, and collaborate with other teams to meet customer needs. This is a fully remote position with benefits including pension contributions, a professional development budget, and healthcare.
- Deliver exceptional customer support and foster valuable relationships with VIP clients.
- Identify opportunities for upselling software products and services through regular customer reviews.
- Collaborate with other teams to meet customer needs, monitor success metrics, and suggest improvements.
- ✨ Has experience working in small, fast-paced teams
- ✨ Ideally, has previous experience in the SaaS tech industry (a definite plus!)
- ✨ Embraces a customer-centric approach that prioritizes client satisfaction
- ✨ Possesses strong project planning and management skills
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