Burlington Subaru Loaner Vehicle Coordinator

Description

Role Purpose

Responsible for the maintenance of the service loaner fleet.

Leadership

This position does not lead others.

Core Accountabilities

1. Ensure proper documentation to include drivers license, insurance card and fuel payment credit card if applicable, is received and maintained in the dealership and a signed loaner contract is sent to or provided to every client when a vehicle is loaned out.
2. Provides availability data to Service Advisor or Cashier to assist with scheduling as well as updating and monitoring scheduler to ensure loaner capacity is accurate each day.
3. Ensures each vehicle loaner is cleaned, fueled and in safe operating condition prior to loan-out including any and all maintenance is performed by Service Dept. All dealer plates. Performs a physical inspection of vehicles as they are returned, noting any damage or maintenance required.

Qualifications

Competencies and Qualifications

1. High School Diploma
2. 1-2 years’ experience in a customer service orientated environment preferred
3. Can adapt and embrace change with an internal and external customer centric mindset
4. Act as an advocate for teammates and have a strong commitment to technology advancement
5. Possesses effective communication skills: oral, written, listening.
6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.