Psychiatric Services Case Manager

Description

Job Summary

The Psychiatric Services Case Manager is dedicated to advocating for clients' health, ensuring they receive personalized and appropriate care. This role involves collaborating with healthcare professionals to support the development and implementation of effective treatment plans and managing duties assigned by the Psychiatric Services Manager. The Case Manager plays a pivotal role in coordinating care, providing support, and ensuring continuity of care for clients transitioning both into and out of outpatient settings.

Schedule and Compensation

• Monday/Tuesday/Wednesday/Friday 8:30 AM - 4:30 PM and Thursday 11 AM - 7 PM
• $23.08 - $27.47 per hour

Essential Responsibilities and Metrics

• Provides high-quality service and maintains 50% of direct service hours per month
• Complete Service Ticket/Progress Note within three working days of day of service
• Timely completion of all required documents (medication consent forms, release of information forms, lab request forms) within three business days of completed provider note and recommendations
• Complete referral, transfer, and discharge paperwork in timely manner: referral and transfer, immediately upon need; discharge summary and instructions within three working days of discharge
• Under direction of psychiatric providers, case manager will provide clients medication education print outs that are focused on understanding illness, symptom management and medication compliance within three business days of completed provider note and recommendations
• Timely completion of client onboarding process after initial evaluation (telehealth education, client portal support, schedule follow up appointments as needed, review necessary documentation and department expectations)
• Take client vitals during in-person appointments

Requirements

• Bachelors degree in a human services field (e.g., social work, psychology, counseling)
• Working experience in a mental health outpatient or community healthcare setting
• Competency in Microsoft Office365 applications including: Word, Excel, Outlook and Zoom
• Strong written and verbal communication skills
• Highly organized and efficient in managing several cases at once
• Experience with SmartCare or a similar Electronic Health Record system (EHR)
• Bilingual in English and Spanish, with complete fluency in speaking, reading, and writing both languages (highly preferred)

Qualifications

Qualifications

• Bachelor’s degree in related field
• Strong verbal and written communication skills
• Computer literacy to maintain and manage case records
• High organizational skills to manage several different cases at once