Teller Supervisor

Description

Purpose

While projecting a professional image; direct and coordinate the teller operational functions of the branch. Respond to inquiries and resolve issues.

Essential Functions

• Ensure that customers are assisted in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the Serve Like Family Playbook.
• Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.
• Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.
• Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items.
• Ensure that security testing is completed.
• Approve the daily branch NSF’s, process proof clearing and collection items.
• Ensure that weekly teller work schedules are effective and completed.
• Develop and train new and existing staff members in an effort to ensure the long-term success of others and the Bank. Recruit staff as required.
• Network within communities to find and attract new business.
• Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.
• Contribute to meeting both department and branch profitability annual goals.
• Perform teller and other duties, as assigned.
• Other duties, as assigned.

Qualifications

Education

• High School diploma or equivalent required, some college desired.
• Typically requires three to five years of Teller experience with increasing responsibility and possessing the knowledge, skills and ability to perform the essential requirements for the job
• Possess and maintain a valid Driver’s License.