IRA Quality Assurance Coordinator

Description

Job Summary

Work as part of a team to review and monitor recordings of sales transactions for compliance. Support the Sales team by sending alerts and reminders to contact clients that have called or emailed. Review orders and approve transactions are ready for processing. Provide information to Media and Marketing team on customer feedback on inbound calls. This is an in-office position, work from home is not available at this time.

Responsibilities

• Review recorded sales & verification calls to ensure compliance with company policies.
• Review voicemail messages left for Sales and ensured follow-up
• Verify orders when volume is high
• Learn all processes within department
• Review orders from start to finish to ensure accuracy
• Process requests from Sales to update customer records
• Back-up Receptionist position for breaks on occasion
• Other duties & special projects as assigned

Qualifications

Education

• College degree preferred but not required
• High School Diploma (or equivalent) required

Experience

Previous QA experience preferred; minimum 1 year customer service experience required.

Qualifications

• Customer service skills
• Strong attention to detail while maintaining focus on overall quality of work
• Excellent phone etiquette
• Ability to effectively communicate in writing
• Mid-level proficiency in Microsoft Word, Excel & Outlook
• Proficient typing at least 60 wpm
• Minimum 2 years of clerical work experience
• Experience in a Quality Assurance or Compliance position a plus

Skills

• Excellent listening skills
• Works well independently and in a team
• Well organized
• Solves problems effectively
• Excellent communication skills
• Basic computer skills